| We
hope we have answered most of your questions elsewhere. We will
add your additional questions on this page as they arise. |
1. Credit
Card Security
We know of no documented cases of credit card fraud
using our shopping system over the Internet. All credit card
numbers are encrypted in the software when the order is placed
using 128 bit encryption. They are only decrypted after they
reach our computer. They are not held in clear text on any web
site. |
2.
Items not in stock
We carry comprehensive stocks of the items shown
in the catalogue. In the event of an item being out of stock
we will contact you giving you the choice of another item our
ordering system does not deduct the charge from your account
automatically, we only ever charge on items dispatched . |
3.
Privacy Policy
uktobacco.com do not disclose buyers information, or subscribers
to our mailing list to third parties. Cookies are used on this
shopping site, but only to keep track of the contents of your
shopping cart once you have selected an item. |
4.
I can't use the site for ordering because of problems with
cookies.
To Resolve in Internet Explorer 6
To customize your privacy settings to allow access to http://www.uktobacco.com
1.
In Internet Explorer, on the Tools menu, click Internet
Options.
2.
Click the Privacy tab, and then click Edit.
3.
In Address of Web site, type the complete address
of the Web site for which you want to specify custom
settings that is http://www.uktobacco.com
4. To
specify that you want Internet Explorer to always allow
cookies from the specified Web site to be saved on your
computer, click Allow.
To
Resolve in Internet Explorer 5
1. In Internet Explorer, on the Tools menu click Internet
Options.
2. Click on the Security tab and select Custom
Level.
3. Scroll down the list and check the box to Enable
Cookies. |
| I
want to cancel an order part way through to process.
You
don't actually order anything until you enter all your card
details etc. into the system. Sometimes customers may wish to
modify their order so they can start a fresh order again,
this not usually a problem unless you have you clicked the 'confirm
order' button. If you have confirmed the order and then want to change
it, then one way to do this is as
follows;
1. In
Internet Explorer, on the Tools menu, click Internet
Options.
2. Under
Temporary Internet files click the delete cookies and delete
files buttons.. |
| 5.
My pipe keeps going out all the time. What should I do?
Make
sure that the airway is clean and clear and the tobacco isn't
packed too tightly for it's cut and moisture content.
|
|
6. How
should I fill my pipe? You
should fill the bowl of your pipe slowly with small amounts of
tobacco, regularly pressing down with a gentle finger or
tamper until the tobacco is just below the top of the bowl and
feels springy. Ideally the tobacco at the top of the bowl
should be packed a little more tightly than that at the base.
To check that the pipe has been filled properly put the pipe
in your mouth and draw on it. If it takes a lot of effort to
pull the air through, it means it is too tightly packed and
will not burn properly. If it draws too easily you will need
to add more tobacco or the pipe will burn too fast.
|
7.
I am new to pipe smoking, what would be a good tobacco to
start with? There
are two basic types of tobacco - pressed and unpressed.
Unpressed tobacco also known as shag tobacco has a sharper
lighter flavour and is a more golden colour than pressed
tobacco. Classic examples of unpressed tobacco include Gold
Block, Capstan or for those who prefer an aromatic tobacco
there's a choice of Black Cherry, Vanilla, Peach and Coffee to
name but a few. An easy burning tobacco these are ideal for
the beginner.
|
8.
The bowl of my pipe gets very hot during smoking. What am I
doing wrong? The
tobacco is packed too loosely and is stoking up as you draw.
Alternatively you are smoking too hard for the cut of the
tobacco and should ease off or switch to a broader cut.
|
9.
The bowl of my pipe is cracked or splitting. Ream
more often. Too thick a cake will expand with heat and crack
the bowl. |
