Shipping and Other Issues We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@uktobacco.com.
Shipping And Handling It is our aim to process all orders the day following receipt of the order. Shipping charges within the UK will be £2.25 inclusive of vat per order. We now also offer an insured shipping service, Royal Mail Insured at £6.99. Shipping charges for Europe and  the rest of the world, please refer to the table below. 

PLEASE NOTE  FOR INTERNATIONAL ORDERS WE WILL ONLY SHIP TO THE CARDHOLDERS ADDRESS. WE DO NOT SHIP TO POST OFFICE BOX ADDRESSES.        For orders from overseas, where we have been unable to obtain address verification, we reserve the right to cancel the order or request that your order be settled by Moneygram or Western Union money transfer.                                        

For details of countries that we ship to please see list at the bottom of this page.

Please Note we do not ship Cuban Cigars to the United States.
Delivery Schedule We hope to deliver your order right away. Orders for the UK should be recieved within 5 Working days . We would expect orders for the EU to reach their destination within 7 working days. International orders are generally received in under 28 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa , Mastercard, Switch and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. NB. The charge on your credit card statement will appear as Duckworth's Colwyn Bay

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. If you are not entirely satisfied with your purchase you can return it within 28 days of the date of depatch, with your receipt, providing it is still in its original packing. Nothing in the above guarantee affects your statutary legal rights.
Reaching Us If you need to reach us, please email us on sales@uktobacco.com, alternatively, you can call on 01492-535784 (International +44 1492535784) or fax us on 01492531297 or write to us at F Duckworth & Sons Ltd, 13a Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7RS.

Privacy Policy uktobacco.com do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

GUIDE TO EUROPEAN SHIPPING RATES

100g £5.50 450g £7.79 800g £9.79
150g £5.92 500g £8.03 850g £10.14
200g £6.22 550g £8.38 900g £10.38
250g £6.64 600g £8.61 950g £10.73
300g £6.89 650g £8.97 1000g £10.96
350g £7.20 700g £9.20 For orders above 1000g add
400g £7.44 750g £9.55 10p + vat  per 20g.   Max 2 Kilo
WORLDWIDE SHIPPING RATES
100g £7.22 450g £8.82 800g £12.22
150g £7.22 500g £9.22 850g £12.82
200g £7.22 550g £9.82 900g £13.22
250g £7.22 600g £10.22 950g £13.82
300g £7.22 650g £10.82 1000g £14.22
350g £7.82 700g £11.22 For orders over 1000g add 50p 
400g £8.22 750g £11.82 Per 50g.   Max 2 Kilo

Countries we ship to outside of the United Kingdom:

Europe:  Austria, Belgium, Cyprus, Denmark, France, Germany, Gibraltar, Greece, Ireland, Italy, Kuwait, Luxembourg, Malta, Moldova, Monaco, Netherlands, Portugal, Romania, San Marino, Spain, Sweden and Switzerland.

Worldwide:  Australia, Hong Kong, New Zealand, Pitcairn Islands and United States of America.