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UK Tobacco FAQ

We hope we have answered most of your questions elsewhere. We will add your additional questions on this page as they arise.

1. Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

2. Items not in stock
We carry comprehensive stocks of the  items shown in the catalogue. In the event of an item being out of stock we will contact you giving you the choice of another item our ordering system does not deduct the charge from your account automatically, we only ever charge on items dispatched .

3. Privacy Policy
uktobacco.com do not disclose buyers information, or subscribers to our mailing list to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

4. I can't use the site for ordering because of problems with cookies.
To Resolve in Internet Explorer 6To customize your privacy settings to allow access to http://www.uktobacco.com

1. In Internet Explorer, on the Tools menu, click Internet Options.

2. Click the Privacy tab, and then click Edit.

3. In Address of Web site, type the complete address of the Web site for which you want to specify custom settings that is http://www.uktobacco.com

4. To specify that you want Internet Explorer to always allow cookies from the specified Web site to be saved on your computer, click Allow.

To Resolve in Internet Explorer 5                       

1. In Internet Explorer, on the Tools menu click Internet Options.                       

2. Click on the Security tab and select Custom Level.                       

3. Scroll down the list and check the box to Enable Cookies. I want to cancel an order part way through to process.

You don't actually order anything until you enter all your card details etc. into the system. Sometimes customers may wish to modify their order so they can start a fresh order again, this not usually a problem unless you have you clicked the 'confirm order' button. If you have confirmed the order and then want to change it, then one way to do this is as follows;

1. In Internet Explorer, on the Tools menu, click Internet Options.

2. Under Temporary Internet files click the delete cookies and delete files buttons..

5. My pipe keeps going out all the time. What should I do?
Make sure that the airway is clean and clear and the tobacco isn't packed too tightly for it's cut and moisture content.

6. How should I fill my pipe?
You should fill the bowl of your pipe slowly with small amounts of tobacco, regularly pressing down with a gentle finger or tamper until the tobacco is just below the top of the bowl and feels springy. Ideally the tobacco at the top of the bowl should be packed a little more tightly than that at the base. To check that the pipe has been filled properly put the pipe in your mouth and draw on it. If it takes a lot of effort to pull the air through, it means it is too tightly packed and will not burn properly. If it draws too easily you will need to add more tobacco or the pipe will burn too fast.

7. I am new to pipe smoking, what would be a good tobacco to start with?
There are two basic types of tobacco - pressed and unpressed. Unpressed tobacco also known as shag tobacco has a sharper lighter flavour and is a more golden colour than pressed tobacco. Classic examples of unpressed tobacco include Gold Block, Capstan or for those who prefer an aromatic tobacco there's a choice of Black Cherry, Vanilla, Peach and Coffee to name but a few. An easy burning tobacco these are ideal for the beginner.

8. The bowl of my pipe gets very hot during smoking. What am I doing wrong?
The tobacco is packed too loosely and is stoking up as you draw. Alternatively you are smoking too hard for the cut of the tobacco and should ease off or switch to a broader cut.

9. The bowl of my pipe is cracked or splitting.
Ream more often. Too thick a cake will expand with heat and crack the bowl.

10. The stem of my pipe has become loose in the shank. How do I fix it?
This is a problem which is caused by pulling the stem out before the pipe has been allowed to cool and dry fully. The method of repair required depends on the type of stem you have. The easiest way to fix a Lucite stem is to apply a layer of clear nail polish to the tenon, let this dry completely and gently sand until the stem fits snugly. The method for a Vulcanite stem is not quite so easy. First you will need to insert a pipe cleaner through the stem, this is to make sure you don't block the air hole while carrying out the following procedure. Then you need to heat the end of the tenon to soften it before gently pressing it against a flat surface. Refit the stem only after it has cooled. If it is still loose then repeat the procedure.

© UK Tobacco 2009