We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected].
Shipping And Handling It is our aim to process all orders the day following receipt of the order. Shipping charges within the UK will be £2.99 inclusive of vat per order. We now also offer an insured shipping service with Royal Mail at £7.99.
We would like to apolgize to all our customers in the United States of America. Due to new legislation imposed by our credit card acquirer, we will no longer be able to accept credit card payments for Tobacco, Cigars or Snuff on this web site. We appreciate your custom but have to abide by rules set by credit card companies. If you would like further information please email us and we will do our best to help you. We will be happy to supply all the other products on this web site as the ruling only applies to the purchase of TOBACCO LEAF PRODUCTS when accepting payment with a CREDIT CARD.
Thank you for your understanding on this matter.
Delivery Schedule We hope to deliver your order right away. Orders for the UK should be recieved within 5 Working days .
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. We accept Visa , Mastercard, Switch and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
NB. The charge on your credit card statement will appear
as Duckworth’s Colwyn Bay
Tax Charges For orders made from the UK 20% VAT is added.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If you are not entirely satisfied with your purchase you can return it within 28 days of the date of depatch, with your receipt, providing it is still in its original packing. Nothing in the above guarantee affects your statutary legal rights.
Reaching Us If you need to reach us, please email us on [email protected], alternatively, you can call on
01492-535784 (International +44 1492535784) or fax us on 01492531297 or write to us at F Duckworth & Sons Ltd, 13a Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7RS.