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118 Comments

  1. My father was really pleased with his falcon pipe. Really fast next day delivery. I will be buying in future. 5 stars!

  2. hi great pipe at a great price could not have got it quicker if it had come by jet thank you again terry

  3. Fast delivery and was very efficient and quick to help with my queries. Very pleased with this site. I will return.

  4. This is the first time I have ordered from this site and was unsure if it would arrive in time, but the service was excellent and my parcel arrived in a couple of days. Would highly recommend.

  5. Well done. Your customer care never ceases to impress me.

  6. Thankyou for the Erinmore tobacco,delivered within 48hrs,wonderful smell,see you again soon Bob.

  7. I used the company for first time, I found the items were of good quality at a price I can afford. The customer service and next day delivery was excellent. I will be back for more.

  8. An excellent service. My new pipe was delivered in twenty four hours.

  9. Your service is exemplary; easy to order, wide selection of ‘baccos and brands, Very fast delivery, panic sheet packaging for idle hands =D
    only stop for my pipe baccos online now, as its so hard to find a high street tobacconist nowadays, only one in my town states he is a tobacconist, but when i asked if he could order a particular brand in he said “i can only order from the catalog, and that’s whats on the shelf! – unbranded aromatics which he couldn’t tell me if they were English or us Virginia or anything really just usual ‘cherry, whiskey, chocolate, 3 vanillas’…( the only non aromatic was “black and brown” he said.
    love you guys good job chaps!

  10. Always accurate and timely. Consistently very impressive turnaround between order and delivery.

  11. The Best service I have ever come across, this is a business which puts the customer’s needs first. From now on I am only ordering from F. Duckworth.

  12. Excellent service. If I order one day then the delivery is usually the following day. Fast and efficient.

  13. Fast……very fast and product was great to , well packaged had no problems and will deal with this company again for sure.

  14. Expedient service – don’t use anyone else 🙂

  15. Excellent range, accessible website and a prompt delivery. My no. 1 choice for pipe tobacco.

  16. Yet another mega-fast delivery: less than 24 hours from on-line order!

  17. I have just found this company after a search on the net! I will look forward to my dealing with them in the future orders!

  18. I have been very happy with the service and products,long may it last,well done.

  19. Good website design allowing quick access to what one wants.
    Easy set up for paying. Postage charge good value.
    Prompt dispatch.

  20. Received my order through post the following day which I thought was a minor miracle. Contents of order as described on website, pipe and tobacco, and I had a good smoke to celebrate. Thank you F. Duckworth & Sons LMT for a speedy service and for a fair (and certainly cheaper than other websitesI perused) prices. I will definitely be ordering in future from this website.

  21. Kept me well informed with emails at every stage of the order and very prompt delivery, thank you !

  22. F. Duckworth & Sons Ltd is an excellent company to deal with. They are honest and efficient and their service is second to none. The goods are packaged well for the journey and arrive in mint condition. One can’t ask for more.

  23. Incredibly good value for money even with the postage. When considering the travelling time and cost to my nearest “real” tobacconist, Duckworth and Sons win out on both counts.

  24. As online company’s go, this is tops for service. Despatch was quick after my order was received will use again for my tobacco and smoking products.

  25. Fast, reliable, professional, and always Correct.
    Unsurpassed customer service that is far above what the UK as a whole offers.

  26. Excellent company to deal with, I deal only with them now for my tobacco needs and they have very speedy delivery times.

  27. From order to delivery it is always very prompt, thank you for a speedy service

  28. Excellent and cheap prices and next day delivered to ones door. I would recomend Duckworth and Sons to everybody.

  29. Excellent response to my order which arrived the day after dispatch; you can’t beat that!

  30. I loved all the things that I have bought from you guys. Thank you for providing quality goods.

  31. Astonishingly quick delivery – the day after order was placed online!
    Excellent range of pipes to choose from. An old favourite of mine proves itself great again.

  32. Outstanding Business!
    The products are excellent, and the service, TOP QUALITY! They are a must for any pipe smoker.

  33. Fantastic customer service! Answered my query and solved my problem, and then some! Chris, at Duckworths, was brilliant!

  34. The service is incredibly efficient, the cigars and tobacco are in excellent condition when delivered. I would have no hesitation recommending Duckworths as a supplier

  35. What I like about Duckworth’s is that their postal and delivery excellence and efficiency means I always know when my package is going to arrive and I can make sure I’m home to receive the package. It is much appreciated……

  36. As always, excellent service with very fast receipt of goods – Thanks.
    This is the first time I have tried a Honduran Cigar brand and I am extremely impressed with the Don Ramos Churchill Cigar. This is a mild to medium cigar with a good draw and pleasant flavour.

  37. Good product, good price, good communication, nice family business.

  38. It was easy and extremely fast delivery as I received the order the next day. Just what I wanted you can’t get better than that

  39. Almost always receive goods by return of post. Clan pipe tobacco suits my tastes. Mild but tasty and nicely aromatic

  40. Always very efficient; website clear and helpful. Tobacco well packed and fresh – no complaints

  41. First class service and quick delivery. Excellent mild tobacco. Very satisfied and will certainly buy more again soon.

  42. Your service is such that I would happily recommend it to everyone!

  43. Order one day, arrives the next and for very reasonable prices. Consistently good.

  44. ihave been using uk tobacco for a while there service is fantastic and very helpful many thanks jwatson

  45. Hello all, I am a relative newcomer to you business. I have been greatly impressed with how helpful and kind the staff are. Their quality service is second to none, I thought service like this was a thing of the past. I am looking forward to visiting the shop next time I travel to North Wales. Keep up the good work. I am also looking forward to a long association with you all.

  46. Great service, received less than 24 hrs after ordering. Well done UKTobacco (and Royal Mail!!)

    • Thank you, Phil!

  47. Astonishingly quick delivery – the day after order placed on-line!
    Excellent range of pipes to choose from.

  48. You always send my orders promptly and you solved a problem helpfully.

  49. Fantastic service. Excellent prices.
    Absolute value for money. Very satisfied. Thank you.

  50. I loved all the things that I have bought from you guys. Thank you for providing quality goods.
    Brilliant Cigar. I could smoke it all day long.

  51. Excellent service as ever, with order received the very next day. Thank you.

  52. I ordered on Wednesday and hoped (although didn’t expect) to receive it before the weekend. I was very pleasantly surprised to have it in the post on Friday morning!! Thank you for sending it so quickly.

    Product was exactly what I was looking for! I will very likely buy another one for myself and probably a few more to give as presents

  53. Delivered as fast as the mail would allow. Been smoking UKTobacco products for years. Says it all.

  54. Excellently rapid response and easy-to-use new website.

  55. Pricing is competitive. Turnaround of order and delivery to front door was exceptional.

    Well made pipes and well received as a gift

  56. Superb service for a product that is difficult to find locally. Almost instant delivery.
    Very impressed.

  57. I have used their services twice and could not be more delighted. best tobacco I have had and at the right price.

  58. Effortless order. despatched same day and delivered next. Perfect.

  59. Ordered an “Arte” pipe and some accessories on Thursday morning and it all arrived, safe & sound, Friday morning! Excellent service and the pocket-pipe is a nice little smoker, too. Very pleased. Think I’ll be making further purchases in the future.

  60. I would imagine it would be very difficult to find a business in the U.K. with a better customer service than Duckworth’s, Chris and his team have looked after my pipe and tobacco needs for many years now and the service is always improving.
    Thank you, Eric Jones, Wilmslow, Cheshire.

  61. Very happy with my first order – expect regular monthly orders from me coming your way.

    Thank you

  62. Thanks for your great service, really pleased I found your shop. You equal my favourite old shop which sadlly closed in CHESTERFIELD. Many Thanks J Watson

  63. Was totally thrown by the new web site! not sure I like it much but will get used to it, much preferred the old one sorry! but your service is as always excellent.

  64. After a redesign the site is now live, the guestbook facility is fully working so please feel free to share your experiences with the site and general thoughts about pipe smoking whatever they may be!

  65. Great service – everything was well packed in the post, quality goods and prompt service. Very helpful and informative website.

    Very impressed, thanks. I’ll certainly be back!

  66. Ordered at weekend, delivered on Tuesday. Outstanding service, had to email reference missing item, it was posted that same day. Already placed second order. A lot of internet based companies could learn from your from your customer ethos. A breath of fresh air.

  67. This was my first pipe and my first smoke after getting to 40 years old!. I had been looking for a tobacconist store for a while where I live with no luck (I live in a little village). I didn’t think I’d have any luck on-line, but Then I found Duckworths! Excellent store with all you want in the same place, no more hunting for different things!. Ordering was easy and despatch was very fast and well packed. I will be back again soon, since I’m a newbie I will want to try different tobaccos Thanks for the first class postal service!.

  68. Bought my first pipe this week and decided to get some tobacco from here.Very pleased with the speedy delivery. Will shop here again.

  69. SMOKING SERIOUSLY HARMS YOU AND OTHERS AROUND YOU

    too much of this on the website.

    i can understand the need to let ppl know the dangers of smoking. i am more than positive that ppl already know this.

    maybe reduce it to once per page rather than every line.

  70. Thank you so much for another fine delivery. My husband will be in heaven on our vacations smoking his pipe! We will always use your shop. Thank you once again!!

  71. called in and bought my first pipe and supplies today, very helpful, a pleasure to buy from. I’m looking forward t my next visit.

  72. My pipe smoking set arrived this weekend and I could not be happier with it!!

    Now to start pipe smoking and enjoying the relaxation it brings!

    If I’m ever in north wales I will make sure I come into the store.

  73. Thank you for yet another fine delivery service of quality goods. Always use your shop for my goods.
    Thank you.

  74. thank you for such speedy delivery…all in a lovely gift box and great packaging….thank you

  75. thank you for such speedy delivery…all in a lovely gift box and great packaging….thank you

  76. Very pleased with delivery and purchases being a first time customer keep it up your doing a grand job

  77. I’ve been a customer of Duckworth for many years the service is excellent, I would recommend them to everyone.

  78. Great service excellent price A+++.

    Any more details pls email me.

  79. Hi,

    Thank you for the excellent and prompt service on my first order. Having placed my order on Easter Monday I didn’t expect to see it until sometime after the Royal Wedding but it arrived today [Wed]. I’m very impressed, thanks again, Rick.

  80. I found this seller by accident online, I now buy all my tobacco and pipe accessroies from here. WELL DONE chaps

  81. I have used this site once before and today have just placed my second order. I am impressed by the quality and the speed of service. This may well become my permanent home for my smoking needs! Great selection of items for sale and great choice of tobaccos. Also a lot cheaper than buying regular tobacco from the local newsagent or supermarket. VERY IMPRESSED.

  82. have just used this site for the first time and all I can say is fabulous,very quick delivery,excellent quailty,easy to use site I will be ordering again and for a long time to come.

  83. Broke my cigarette case Wednesday evening. Ordered a new one late Thursday morning. It was despatched Thursday afternoon and delivered Friday morning. Outstanding service. Thank you UK Tobacco.

    Brian Glover
    Dartford, Kent

  84. In answer to the question about James’s of Lichfield Street, Wolverhampton, it didn’t go anywhere – it simply closed down. I used to go there to purchase tobacco, pipe cleaners and pipe filters. After it closed I found another shop nearby which stocked Kendal Black Cherry but I could never find any Big Ben filters. I began using this site around that time (must be a couple of years ago) and the service has been excellent.

  85. A very good service and a life-line. Does anyone know where James’s of Lichfiels Street, Wolverhampton went to?

  86. Many thanks to you all, you’ve never let me down. Quality goods and quality service!!!

    Any chance of the Duke of York blend loose pipe tobacco? Keep up the good work 🙂

  87. Excellent site with very fast delivery times. Keep up the good work.

  88. Ordered Sunday pm, delivered Tuesday am. Well packed, and by Royal Mail post. I will certainly order from this site again.

  89. Ordered at 2pm and received my item the next day.

    Excellent service, thanks alot

  90. Matter resolved. Many thanks. Truly honest and great service.

  91. I already placed my 4th order and I’m almost fully pleased with the service so far.
    On my 3rd order I received a wrong item and no response from the company on that when I placed the fourth one. (I wrote in the notes to the order so that the company would not get me the wrong item again (I ordered Amphora filters and received Adsorba ones)
    Other than that I am perfectly pleased with the communication, delivery and quality of the goods and if the matter will be resolved there will be no more place for me to buy something for my smoking needs and all the recommendations will go here.

  92. Mr. Duckworth, you have yet another satisfied customer! Although I had problems with the delivery company, you were professional and kind enough to solve the problem quickly over the phone, and have made me feel like a valued customer. Not enough companies know how to do this sort of thing in the age of e-mail and call-centres, and it is your commitment to customers that makes you shine above the competition. Many thanks!

  93. Great Service i would recommend you to my pipe smoking friends, I am a first time buyer and found the process easy with fast delivery. Fantastic, I’ll be back!

  94. Thank you for your excellent service! This is my second order and will keep shopping with you for all my Pipe and tobacco items.

    Have already reccommended my friends.

    I am new to pipe smoking, and in the “finding the right pipe and tobacco” stage great choice and really easy to shop on the site!

  95. Hi All,
    Just recieved my order, super fast delivery and sooooo pleased with goods, such a nice change to get this kind of service. With so much choice on your web site and easey to use too, others could and should take note of your kind of customer service. Many thanks, you get my vote of confidence, I will recomend you to all my smoking friends.

  96. Excellent site with wide range of choice and prompt service. Second order just placed and I don’t think I’ll be looking anywhere else!

  97. I am 27 years old. I have decided to become a pipe smoker because of the memories of my grandfather. I rememeber sitting on his knee listening to WW2 stories. The smell of pipe tobacco brings me right back and I tried smoking a pipe at christmas. I loved it. I look forward to many years of enjoyable smoking. I would like to ask though, am I the youngest pipe smoker? I do hope this fantastic hobby does not die out!

  98. First Class service, Arrived in perfect condition, I will do all my shopping here again.

  99. Many thanks for a first class service. Recieved my first order day after placing it,-even though it was outside the Christmas deadline. WELL DONE,I will certainly use you exclusively for all my Future smoking requisites. Thanks again and Happy Christmas To You All M J BAYLISS.

  100. Received beautiful leather tobacco pouch and delight with it , thank you.

  101. Congratulations on reaching your 10th anniversary shortly. Have used your site for a few years now and would highly recommend the professional and trustworthy way in which you conduct your business. First class service and first rate choice. Heres to the next 10 years of success.

  102. Hello;
    I sent in a colibri pipe lighter for repair,it was just in its warranty. Mr chris duckworth sent the lighter to colibri for repair, and twice he was not happy with the repair by colibri, he then sent me a new lighter instead, This tells me that chris cares for his customers and products, i will be using duckworths in the future for my smoking needs, thank you very much chris, first class sevice

  103. Excellent service. Order placed late in the day, dispatched the following day and received the next day. Highly recommended.

  104. A very reliable and excellent service

  105. Having used your services for a number of years, I would say that all the plaudits that you receive are well deserved. I have been hugely impressed with the speed and efficiency of your mail order service over the years. When I was in Wales recently I was able to pop into your shop and I was delighted with the friendly service received. My only, minor, quible would be that you appear to have some pipe tobaccos available in the shop that are not on the website!
    In view of the comprehensive range you do offer, this might seem like a carping criticism but I did purchase one tobacco from the store which I thought was excellent but have been unable to find it on the website.
    For other readers, I would reccomend a trip to Duckworths if you happen to be near Colwyn Bay. A truly excellent and unique store!

  106. Bought my first tobacco from this company, ak dutch and ak vanilla, both arrived wonderfully promptly, and my god are they good! Especially the vanilla, I had doubts about flavoured tobacco, but i will be ordering again soon, love the site and the products! I’m looking forward to trying something new when i finish this lot!!

    Another satisfied customer.

    Andrew, Manchester

  107. Great site and super service. I stopped smoking for a while when Dunhill (Medium Mixture) disappeared but missed my pipe and so am trying to find a mixture to suit me – no luck so far but its fun looking. I smoked Dobies mixture for years till that went the way of all things.

  108. Hi All,
    Love the new look web page, would like to say better but the old one was exellent too so the new one is, BETTER than exellent.
    I am a relatively new customer to UK Tobacco, been using them for about 4 months now, have purchased several pipes and tobaccos from them. I can not recommend this company enough, their goods and service are first class and if you ever have to telephone them, they are very, very helpful in every way. They make you feel like a special member to any club. So Thank you Uk Tobacco and long may you stay with us and always be the front runners in your chosen field.
    Its hard now a days to be a smoker but you make me feel important.

  109. I am a regular customer & have found the service consistantly reliable and efficent. Thank you.

  110. My falcon pipe stem came loose from the bowl after about 3 months use and I returned it and received a replacement stem within 48 hours and no charge.

    Thank you for your prompt attention

  111. I sent a pipe to have its stem repaired, and I am extremely pleased with the result. I have more pipes to send for repair, and I know that they will be repaired to the highest standard. I also order tobacco from “Duckworths” and I must say that they have the most extensive stock that I have come across. WELL DONE111.

  112. I’ve been buying my flavoured tobacco from UKtobacco for five years now, your service is great and I recommend you to all my smoking friends.

  113. May i once again express my gratitude for the 1st class service, many thanks

  114. I have just placed a second order as the service I recieved for my first order was excellent, Thank you

  115. Just received my latest order promptly, as normal, despite the postal strike.
    Many thanks.

  116. Good to find a site that caters for the beleagued smoker! Site easy to use with more choice than available on my local highstreet.

  117. First class service,Have recommended you to my friends