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Sales and Advice ~ 9a.m. to 5p.m.

01492 535 784

About Us This web site is owned and operated by F Duckworth & Sons Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
F Duckworth & Sons Ltd
13a Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7RS
Phone: +44 (0)1492535784
Email: sales@uktobacco.com

Company number: 475476

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.


Minimum order value is £5

We accept credit card payment.

We accept Visa , Mastercard, Maestro and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

UKtobacco.com is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new Watch from us we would accept their old Watch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Shipping And Handling It is our aim to process all orders the day following receipt of the order. Orders will normally be shipped via Royal Mail within 5 Working days. Shipping charges within the UK will be £2.99 inclusive of VAT per order. For extra peace of mind we offer an insured shipping service, Royal Mail Insured at £7.99. PLEASE NOTE : WE DO NOT SHIP TO POST OFFICE BOX ADDRESSES.

Delivery Schedule We hope to deliver your order right away. Orders for the UK should be recieved within 5 Working days .

You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security All credit card numbers are protected in our secure server. They are not held in clear text on any web site or our computer. We currently use an online credit card payment system, Actinic Payments (our Payment Service Provider) so we do not see any credit card details.

Guarantee We guarantee your satisfaction. If you are not entirely satisfied with your purchase you can return it within 28 days of the date of depatch, with your receipt, providing it is still in its original packing. Nothing in the above guarantee affects your statutary legal rights.

Reaching Us If you need to reach us, please email us on sales@uktobacco.com, alternatively, you can call on 01492-535784 (International +44 1492531297) or fax us on 01492531297 or write to us at F Duckworth & Sons Ltd, 13a Abergele Road, Colwyn Bay, Conwy, North Wales, LL29 7RS. Company Registration Number 475476

Privacy Policy uktobacco.com do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Personal details, such as email addresses, postal codes and telephone numbers are held on our database to enable fulfilment of your order and, if you have given your consent, so we can alert you to any future offers available through the online store. These details are held in accordance with the Data Protection Act 1998 and will not be shared with any other organisation unless required to do so by law.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in its original packaging, unused and in a saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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